Frequently Asked Questions
10. What kinds of user support does NewMindsets provide?
We offer technical, implementation, and learning support:
- Our technical staff will help to install the learning system on your technology platform and work with your technical and administrative staff to ensure a smooth interface with your existing hardware and software requirements. After installation we aim to provide rapid help and support in answering technology-related questions. If any NewMindsets system problems arise they will be addressed to create minimum disruption. We provide extensive user advice and instruction on how the system for maximum benefit, but do not provide support for problems with users' computer hardware or independently sponsored software.
- Our implementation and learning support staff will provide help in designing and implementing an e-learning solution that will fit with your blended learning, competence development or general e-learning offerings so that you can gain maximum benefit from the NewMindsets system. We will show how our content can be matched to your competence development needs to create your own unique courses and general e-learning offerings. We will share templates, sample materials and advice in creating your own self-authored learning objects. We will also provide advice and support materials for your internal HRD, Training or other learning support staff, coaches, mentors, instructors etc. Depending on the terms of your specific contract, we are also able to run "kick off workshops" and 'train the trainer' style learning workshops, if required.
- In addition to the above, the NewMindsets system contains an online QuickTutorial and Help guide that anticipates and answers a very broad range of user questions and gives solid practical advice on how to gain maximum benefit from the on-line learning resources and all the learning and course management features.
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