It is important to ensure that on-line learning produces real, positive outcomes. But traditional methods of evaluation can often get in the way.

In an on line environment the process of evaluating what an individual is learning at every step can produce much frustration and resentment. Many learners resent the "Big brother" feeling that a computer is watching and evaluating their every move. Many learning systems fall into this trap, creating experiences that users come to resent and reject. Close monitoring and evaluation of this kind may be very relevant in helping a learner master a technical skill by providing constructive feedback at every stage. But in more open learning situations it is likely to become a problem.

In purchasing e-learning products and services it is thus important to review how evaluation of learning is to occur and whether it is provided in a way that will support rather than inhibit the learner. It is important to remember that what works in classroom- led training with live instructors will not always work in on-line settings.

e-Learning technology brings new challenges to the whole process and philosophy of learning and training assessment and evaluation. Be vigilant here. Don't try to hang onto your old systems. Recognize that a new approach to evaluation may be required if you are to tap the true benefits of second and third generation e-Learning. See your investment in e-Learning as part of a performance support strategy. Track your ROI with this in mind.