Here are the key questions that need to be asked about e-learning products and services:

1. What service(s) does the e-Learning supplier or application that you are considering actually provide?

2. What type of instructional content is being supplied?

3. How granular is the content?

4. Is it possible to customize the product or service being offered?

5. How flexible and focussed is the learning experience provided?

6. How interactive is the learning system?

7. Is the learning system intended to complement or replace face to face styles of education?

8. Is the learning architecture open or closed?

9. Does the system allow you to enrich learning through complex behavioral simulations?

10. Does the desire to assess and evaluate learning dominate the learning process and end up getting in the way of real learning and the enthusiasm with which users will embrace the system?

11. To what extent does the learning product or service result in the creation and sharing of new knowledge?

12. How secure and confidential is the learning system?

13. Is the learning system "second generation" and also positioned for "third generation" development?